Below FAQ are some common concerns of our clients, if you have other questions, please just send it to
You don’t need to register with us when you buy something as we give you the option to checkout as a guest. The key difference is that we will not ask you to create a password with us and you won’t ever have to log in. Of course if you want to register with us and manage your account you are free to do so.
The key benefit to registering with us is that you are able to manage your marketing preferences and receive information on the latest products and special offers. Registering an account will also make it easier next time you come back to us as all your delivery details will be saved to help speed up the process. Please note that we will never send you more than 2 emails every month.
If you wish to disable your account then simple send us an e-mail to and we will disable your account. If you decide to reinstate your account simply e-mail us back and we will be happy to do this for you?
We use Shopify payments as a third party payment solution so you will be directed to them to pay for your item before coming back to our website. We accept all major credit and debit cards which cover Amex, Visa, Solo, MasterCard and Maestro.
We do accept PayPal and offer the checkout by PayPal for a faster and more efficient checkout experience.
You can check the status of your order in one of two ways. Firstly, you can visit the My Account pages where you can access details of your outstanding orders. Secondly, you can contact us where we will be happy to track your parcel for you.
We have a number of delivery options available depending on how urgent you need your purchase. We provide free standard shipping across Australia. We provide free standard shipping across Australia. Delivery varies depending on the option selected. For more information please send us an e-mail
For information on how to return an item to us please visit our Returns page.
There are a number of options to search for products on the website. You can browse for products by the area of the body you wish to support, by searching for something specific or utilising the support finder tool. If you can’t find what you’re looking for then feel free to contact us and we will do everything we can to point you in the right direction.
We work closely with our suppliers and clinicians to ensure that the data displayed is accurate however there may be times when we make mistakes. If you find something wrong then please contact us, we will be happy to rectify it / clarify it.
We do our best to have all available information listed online to help you make an informed decision on a product. If you would like to know more about a product before buying then please contact us to give you the answers you are looking for.
You can change your password at any time by logging in to your account and visiting the My Account page where you will have the option to select a new password.
We all forget our password from time to time. Simply click the Log In on the website and click the Forgot your password? Link and follow the instructions.